Q: My daughter is starting at the RVC next September - what options are open to her regarding accommodation?
A: Full details of the range of accommodation available to students (and how to apply) is available under '
Student Accommodation' in the Campus Services section of this website
Q: Where are the fire assembly points at Hawkshead, Camden and Boltons Park Farm?
Hawkshead (there are three assembly points):
- On the lawn behind the Eclipse Building, where the three paths meet
- In the large Animal Clinical Centre car park
- In the car park of the Queen Mother Hospital for Small Animals
Camden:
- On the footpath/pavement opposite the Camden campus, ie the other side of Royal College Street
Boltons Park Farm:
- In the main car park
Q: How do I report a fault on my telephone line?
A: Information about telephone faults can be found
here
Q: Who do I call if I discover a water leak?
Q: Who do I call if I suspect there's a gas leak?
Q: Who do I call in the event of a power failure?
Q: Who do I call in the event of a out-of-hours emergency?
A: In such circumstances please call
Security. They will then contact the relevant team/person to deal with the problem.
Q: What do I when I think building maintenace is required or to report a general fault?
A: Non-urgent maintenance requests and general faults are managed through the
EOSS.
Q: Can I use the EOSS system for all RVC campuses?
A: Yes, the
EOSS covers all of the RVC facilities.
Q: I'm due to move offices, can the porters do this for me?
A: The porters are more than pleased to help you with small removals, but more significant removals (ie heavier goods) may require outside resources. More information can be found in the
Porterage section of the Campus Services section of this site and requests for moves can be made through the
EOSS.
Q: I need to get from Hawkshead to Camden for a 3.30pm meeting. What time does the staff minibus leave the campus?
A: There is a staff minibus that runs at lunchtime from Hawkshead to Potters Bar station, where you can pick up a train to Kings Cross. Click
here for the staff minibus timetable.
Q: Where can I find today's menu for the Hawkshead Refectory?
A: Weekly menus for both the Hawkshead and Camden campuses
here on this site, and also under 'Menus for this Week' in the Information and Services section of the RVC Intranet.
Q: Who do I talk to about renting a field from the College for my horse/pony?
Q: I belong to a local cricket/football club and would like to lease a pitch - what does it cost and who should I speak to?
A: Contact the Hawkshead Reception on 01707 666333 and they will be able to advise you of the cost and take your booking.
Q: I am interested in finding out about our current capital projects and who represents our interests in the design. Where do I find out more?
A: Go to the Project Management section of the site and click on Capital Projects in the menu on the left. There you'll see links to all the latest projects. Alternatively, click
here
Q: How do I get a mobile phone?
A: Please contact Carole Brandish
cbrandish@rvc.ac.uk who will be able to advise you of the available phones and the procedure for ordering one.
Q: How do I report an accident or incident at work?
A: You must report them to your immediate manager/supervisor/academic immediately, or as soon as is practicable. There is an official form to fill out too. For full information/guidance about accidents/incidents (wherever and whenever they occur on RVC grounds) please click
here
Q: Can I work alone out-of-hours?
A: You can, but we strongly discourage it for a variety of health and safety reasons. For full advice and guidance on the subject click
here.
Q: I'm a new employee, when do I have my Health & Safety Induction?
A: The induction should take place at the earliest suitable time after you start work - please refer to your line manager.
Q: We often see construction projects at Hawkshead. What's the overall plan for this work?
A: There is a 10 year plan for redevelopments at Hawkshead -
click here for a copy.
Q: How are the various construction projects funded?
A: The majority are funded by the Higher Education Funding Council for England (HEFCE), to whom the RVC has to submit a grant application. There are other funding bodies we can approach and we also receive funding through donations to the RVC an/or through commerical sponsorship.
Q: Is the Estate Department aware of the noise and the disruption caused by some of their construction projects?
A: Yes. Unfortunately some construction work is unavoidably noisey at times and we appreciate that this can be occassionally disruptive. However, the various projects are carefully planned to minimize potential site disruption and site logistics. Work is closely monitored by the Estates Department, who police all contruction implementation.
Q: How does the RVC choose contractors? Are there any rules?
A: Yes. Initially a number of contractors are selected (often in terms of there experience) from which a short-list is selected. Those contractors on the short-list are invited to tender for the works, basing their prices on a comprehensive tender doucment put together by the Estates Department. Tenders are sent as 'sealed-bids'. Once received the bids are normally opened and witnessed by senior members of the Estates Department in order to ensure probity.
Q: How do I report a fault with my mobile phone?
A: Information about mobile phone faults can be found
here